Questions, answered straight.

Orders usually arrive within 6 to 12 days, counted from the day you order.

Every order ships free. There is no minimum.

Your order confirmation carries the expected window for the bed you bought, and tracking follows once it leaves.

Nothing. Every order ships free, wherever we ship, whatever the size of the bed.

Yes. We ship worldwide, and shipping is free wherever we ship.

Delivery outside the United States takes longer and the window differs by country; your order confirmation carries the window for your address. A handful of countries are outside our payment provider's reach; if checkout will not take your address, email support@furmind.co.

A tracking link arrives by email once the bed ships. You can also see it in your account.

If tracking has not moved for more than 10 business days, email us and we will chase the carrier.

Check with neighbours and around the property first, then email support@furmind.co within 7 days.

We will open it with the carrier and either reship or refund you in full.

Email support@furmind.co within 30 days of delivery with your order number and a photo of the problem.

We reply within 24 hours, and you choose: a replacement or a refund. You do not have to ship the bed back.

Changed your mind? Email us within 30 days and we'll send you a discount code toward your next order. No need to send the bed back.

Send your order number and a photo, and tell us what is not working for your dog. A person reads every email and replies within 24 hours.

We approve within 24 hours. After that it is your bank, usually 3 to 10 business days depending on the card.

Email us within 30 days with your order number and a photo of your dog on the bed, and we'll send you a discount code so you can get the size that fits.

There is no need to send the bed back.

Before you order, the measuring method is under Sizing and the numbers are on every product page.

Mostly polyester in one form or another: corduroy, plush, sherpa, waffle knit, oxford weave, and ice-silk on the cooling range. Fillings are foam or loose fiber, and the product page says which.

That distinction matters more than the outer fabric. Foam holds its shape under a heavy dog; loose fiber gives way and stays given.

No bed is chew-proof, and we would rather say that up front.

Heavy chewer? Go for a flat mat or an ice-silk surface: no loose stuffing inside, and less to pull apart than a walled bed with a rim.

The material question is the same at any age. What changes is the shape.

For a puppy still house-training, look for a coated liner so an accident means washing a cover rather than replacing a bed. For an older dog, look at the wall height: an 8 in (20 cm) rim is a step to climb twice a night, and a dog with stiff hips will avoid the bed rather than climb it.

No. No vet has endorsed these beds, and we are not going to suggest otherwise.

What vets do say consistently is that heavier and older dogs need support that does not bottom out, and that bedding needs to be easy to clean. Both are on every product page: what the filling is, and whether the cover comes off.

Measure your dog lying stretched out, nose to the base of the tail, then add 6 to 8 in (15 to 20 cm). That is the sleeping length you need.

Do it while they are asleep if you can. A standing measurement gives you a shorter number than the dog uses at three in the morning.

Only on a flat mat. On any bed with a raised edge, the outer number includes a rim your dog cannot lie on, and on the deeper designs that rim takes 4 to 6 in (10 to 15 cm) off each side.

Hold your measurement against the sleeping panel in the middle, not the outer dimensions. Every product page gives you both.

Round beds are listed by outside diameter and the raised ring takes roughly a quarter of it. A 28 in (70 cm) donut leaves a sleeping circle nearer 50.

That is fine for a dog who curls into a ball and wrong for one who stretches out. The same number means two different things depending on how your dog sleeps.

The bigger one, every time. A bed slightly too small tends to go unused whatever else is right about it, and a dog will pick the floor over a bed they hang off.

Five illustrated PDFs, between 10 and 12 pages each: What Your Dog Is Saying (12 pages), The First Three Months (12), Home Alone (11), Before the Accident (11) and The Rest of the Day (10).

They are about dog behavior, not about beds. No product appears in any of them.

Nothing, and there is no card and no trial. You give an email address and the PDF arrives.

You are signing up for Furmind emails at the same time, which the form says before you type anything. One click leaves.

No. The guides are not attached to any product and you do not need an order to get one.

Check the spam folder first, then email support@furmind.co with the address you used and which guide you wanted. We will send it directly.

PDF, readable on a phone, a laptop or printed. Two of them include pages meant to be printed and filled in.

With how your dog already sleeps, not with the size. Watch them for a few nights: curled into a ball, flat on their side, or with their chin propped on something.

Curlers and chin-proppers use a raised edge. Sprawlers lose floor area to it. That single observation removes most of the range before you look at a measurement.

Two different jobs. Washable means the cover unzips and goes in the machine, which solves hair, mud and smell. Waterproof means a coated layer keeps liquid out of the padding, which solves accidents.

A bed can do either without the other, and some do both. Every product page says which.

Past about 55 lb (25 kg), two things change: they need enough flat area to stretch out completely, and the base has to carry that weight without bottoming out.

The large dog beds page carries the ones with room to stretch out. The largest floor bed here is 45 by 31 in (115 by 80 cm).

They lower the surface the dog lies on, which is real and limited. Ice-silk carries heat away on contact, the same reason a tile floor feels cool.

Nothing here is refrigerated. There is no gel pack and no water layer, so nothing to freeze and nothing to puncture. If a dog is panting hard or unsteady, that is a heat emergency and no mat is the answer.

Put it where they already sleep, not where you would like them to. A bed in the wrong room stays empty however good it is.

Then leave it alone. Do not lift them onto it. Most dogs claim a bed within a few days once it smells like the room rather than like a parcel.

Where the cover unzips, it goes in the machine at the temperature on the care label, and no hotter: a hot wash shrinks covers, and a shrunk cover will not go back over the filling.

One-piece beds are cleaned in place. Every product page says which kind you are looking at.

One thing worth checking before you buy: a cover cut for a 45 in (115 cm) bed will not fit a domestic drum.

Every one to two weeks for most dogs, weekly for a puppy or a dog that is outside a lot.

A second cover is what makes that realistic, because the bed stays in use while the other one dries.

Because the smell is in the filling, not the cover. Press your palm into the sleeping panel and smell your hand.

If it is there, washing the cover will not reach it and has not for a while. At that point it is the insert, not the laundry.

No. You can check out as a guest. Creating an account is optional and only useful if you plan to order again, because it saves your shipping address and order history so you don't have to re-enter everything.

We use your information to process orders, deliver training guides, respond to support requests, and (if you opt in) send marketing emails. That's it.

We don't sell your data. We share it only with service providers who need it to do their job: Shopify for checkout and hosting, our fulfilment partner for shipping, Klaviyo for email, and analytics tools like Google and Meta. Each of these has their own privacy policy.

Full details in our Privacy Policy.

Click the unsubscribe link at the bottom of any marketing email. You'll still get transactional emails (order confirmations, shipping updates, training guide delivery) because those are not promotional. They are required for us to fulfil your order.

If you want your data fully deleted, email support@furmind.co and we'll handle it.

FURMIND is a small shop based in Sheridan, Wyoming.

Email support@furmind.co and a person reads it, not a bot.

Within 24 hours, usually sooner. If you have not heard back in two days, write again. Something went wrong on our end.

There is no phone line, and we would rather say that than list a number nobody answers.

Email gets you a written answer you can keep, from the person who can fix the order.

For behavior or health worries, your vet is the right first call. We sell beds, and we publish five free guides on everyday dog behavior.

Aggression, sudden changes, distress when left alone that is not improving, or anything with a physical symptom belongs with someone who can see your dog.