Refund policy

Refund & Return Policy | FURMIND

Last updated: October 20, 2026

At FURMIND, we want you to be completely satisfied with your purchase. Please read our refund and return policy carefully before making a purchase.

30-Day Guarantee

Every physical product is covered by a 30-day guarantee, counted from the date of delivery. Within that window, contact us about any problem and we resolve it as set out below. Nothing has to be shipped back.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered:

Email us at support@furmind.co within 30 days of delivery
Include photos clearly showing the issue
We will review your case and respond within 2 business days

Resolution, your choice:

A free replacement at no additional cost, or
A full refund to your original payment method

You choose which. This does not limit any rights you have under the consumer law of your country.

You do not need to return the original item. It's yours to keep.

Changed Your Mind

We understand that sometimes a product isn't the right fit. Shipping a bed back costs more than most of these beds are worth, so we do not accept physical returns for non-defective items. Instead:

Contact us at support@furmind.co within 30 days of delivery, with your order number and a photo of the item
We issue a discount code valid on your next purchase
Keep the product. It's yours

Free Guides

Our five illustrated guides are free to everyone. They are not sold, not bundled with a product, and you do not need an order to get one. Because nothing is paid for them, there is nothing to refund, and any guide you have already downloaded stays yours, whatever happens with an order.

How to Request Support

Email support@furmind.co with your order number and a description of the issue
If applicable, include clear photos
Our team will respond within 2 business days with next steps
Please do not ship items back without contacting us first. Returns sent without prior approval (RMA number) cannot be processed

Return Address

If we determine a physical return is necessary (rare), we will provide you with a return shipping label or instructions. Our mailing address is:

Addition Labs LLC
30 N Gould St #42580, Sheridan, WY 82801

Please contact us before shipping anything to this address.

Non-Returnable Items

Opened or used products (unless defective)
Free guides (PDF downloads)
Gift cards
Items returned without prior authorization

Refunds

When a refund is approved, it will be processed to your original payment method within 5-10 business days. You will receive an email confirmation once the refund has been issued.