Refund policy

Refund & Return Policy — FURMIND

Last updated: August 26, 2026

At FURMIND, we want you to be completely satisfied with your purchase. Please read our refund and return policy carefully before making a purchase.

30-Day Satisfaction Window

You have 30 days from the date of delivery to contact us if you have any concerns about your order.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered:

Email us at support@furmind.co within 30 days of delivery
Include photos clearly showing the issue
We will review your case and respond within 2 business days

Resolution options (we'll work with you to find the best solution):

We may send you a free replacement at no additional cost
We may issue a 30% discount code for your next order
In some cases, we may offer both

You do not need to return the original item. It's yours to keep.

Changed Your Mind

We understand that sometimes a product isn't the right fit. While we cannot accept physical returns for non-defective items, we want to make it right:

Contact us at support@furmind.co within 30 days of delivery
We'll issue a 30% discount code valid on your next purchase
Keep the product — it's yours

Free Guides

Our five illustrated guides are free to everyone. They are not sold, not bundled with a product, and you do not need an order to get one. Because nothing is paid for them, there is nothing to refund — and any guide you have already downloaded stays yours, whatever happens with an order.

How to Request Support

Email support@furmind.co with your order number and a description of the issue
If applicable, include clear photos
Our team will respond within 2 business days with next steps
Please do not ship items back without contacting us first — returns sent without prior approval (RMA number) cannot be processed

Return Address

If we determine a physical return is necessary (rare), we will provide you with a return shipping label or instructions. Our mailing address is:

Addition Labs LLC
30 N Gould St #42580, Sheridan, WY 82801

Please contact us before shipping anything to this address.

Non-Returnable Items

Opened or used products (unless defective)
Free guides (PDF downloads)
Gift cards
Items returned without prior authorization

Refunds

When a refund is approved, it will be processed to your original payment method within 5-10 business days. You will receive an email confirmation once the refund has been issued.