Refund policy

Refund & Return Policy — FURMIND

Last updated: April 16, 2026

At FURMIND, we want you to be completely satisfied with your purchase. Please read our refund and return policy carefully before making a purchase.

30-Day Satisfaction Window

You have 30 days from the date of delivery to contact us if you have any concerns about your order.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered:

  1. Email us at support@furmind.co within 30 days of delivery
  2. Include photos clearly showing the issue
  3. We will review your case and respond within 2 business days

Resolution options (we'll work with you to find the best solution):

  • We may send you a free replacement at no additional cost
  • We may issue a 30% discount code for your next order
  • In some cases, we may offer both

You do not need to return the original item. It's yours to keep.

Changed Your Mind

We understand that sometimes a product isn't the right fit. While we cannot accept physical returns for non-defective items, we want to make it right:

  • Contact us at support@furmind.co within 30 days of delivery
  • We'll issue a 30% discount code valid on your next purchase
  • Keep the product — it's yours
  • Your free bonus content (eBook/guide) is also yours to keep, regardless of the outcome

Digital Products

Every FURMIND product comes with a free bonus eBook or guide. Digital products are non-refundable, but they're also free with your purchase — so they're yours to keep forever, no matter what.

Custom & Personalized Products

Products customized or personalized to your specifications (such as custom hoodies, aprons, mugs, or tumblers) are non-refundable unless they arrive damaged or defective. If there is a quality issue with a custom item, we will replace it free of charge.

How to Request Support

  1. Email support@furmind.co with your order number and a description of the issue
  2. If applicable, include clear photos
  3. Our team will respond within 2 business days with next steps
  4. Please do not ship items back without contacting us first — returns sent without prior approval (RMA number) cannot be processed

Return Address

If we determine a physical return is necessary (rare), we will provide you with a return shipping label or instructions. Our mailing address is:

Addition Labs LLC
30 N Gould St #42580, Sheridan, WY 82801

Please contact us before shipping anything to this address.

Non-Returnable Items

  • Opened or used products (unless defective)
  • Custom or personalized products (unless defective)
  • Digital products (eBooks, guides)
  • Gift cards
  • Items returned without prior authorization

Refunds

When a refund is approved, it will be processed to your original payment method within 5-10 business days. You will receive an email confirmation once the refund has been issued.

Contact Us

For any questions about our refund policy, reach us at:

  • Email: support@furmind.co
  • Phone: +1 (307) 464-7307