Shipping & Returns, explained straight.
Free shipping on every order. If something goes wrong, email us and we fix it.
Free shipping
Every order ships free. No minimum, no surprise at checkout.
6 to 12 days
Typical arrival within the US, counted from the day you order.
30 days for returns
Not happy with your purchase? Email us within 30 days and we'll make it right.
Reply in 24 hours
A person reads and answers every email.
Shipping
Free shipping on every order
Every order ships free within the United States, regardless of order size. No minimum purchase required.
Processing time
Orders leave within a day or two of being placed. That is already inside the window below, not added to it.
The photo you upload.
Delivery time
Orders usually arrive within 6 to 12 days, counted from the day you order rather than from the day they ship. Where you are in the US moves it inside that window.
In rare cases, meaning carrier delays or high-demand periods, delivery can take longer than that window. If your order hasn't arrived by then, email us and we'll resolve it immediately.
Holiday & peak season
Processing and delivery times may run slightly longer during Black Friday, Cyber Monday, and the December holiday rush. If timing is critical, order early and check the homepage for current estimates during these periods.
Order tracking
Once your order ships, you'll get a confirmation email with a tracking number. You can follow your package at any time using the link provided, and no account is needed.
Lost, stolen, or missing packages
If your tracking shows "delivered" but you haven't received your package, email us at support@furmind.co within 7 days. We'll investigate with the carrier and either reship your order or issue a full refund.
If your tracking hasn't updated for more than 10 business days, contact us and we'll look into the shipment directly.
Digital training guides
Free training guides included with physical product purchases are delivered instantly via email after your order is placed. If you haven't received your guide within 1 hour, check your spam folder, then email us.
Shipping destinations
We ship worldwide, and shipping is free wherever we ship, whatever the size of the bed.
Delivery outside the United States takes longer, and the window is different for each country. Your order confirmation carries the expected window for your address, and tracking follows once the box leaves the warehouse. A handful of countries are outside our payment provider's reach; if checkout will not take your address, email us at support@furmind.co.
Returns & Refunds
If something is not right, email us and we will sort it out.
Damaged or defective items
If your item arrives damaged or defective, email us at support@furmind.co within 14 days of delivery with:
- Your order number
- A photo showing the issue
We send a free replacement or issue a full refund, your choice. You don't need to ship anything back.
Wrong size
Ordered a bed that does not fit? Email us within 30 days with your order number and a photo of your dog on the bed, and we issue a credit so you can order the size that does.
To avoid it in the first place, measure your dog lying stretched out, nose to the base of the tail, and add 6 to 8 in (15 to 20 cm). On a bed with a raised edge, hold that number against the inner panel rather than the outer box. If you're between sizes, go up.
Not satisfied?
If a physical product isn't meeting your expectations, reach out within 30 days of delivery with your order number and a photo of the item. We review your request and find the best path, whether that is a replacement, a credit, or another arrangement.
Complimentary digital training guides delivered via email cannot be recalled once sent, but this does not affect your refund rights for the physical product.
What we cannot take back
We cannot take physical returns on undamaged beds. Shipping a bed back costs more than most of these beds are worth, and passing that cost to you would be worse than the alternative. So if a bed is wrong, you tell us within 30 days, we issue a credit, and you keep the bed.
If it arrived damaged or is not what the page described, that is different: photo by email within 30 days and you choose a replacement or a refund, with nothing to ship back.
Complimentary digital guides
All digital training guides included with physical purchases are free bonuses, not sold separately. Digital content cannot be returned once delivered, so these guides are non-refundable on their own. This does not limit your refund rights for the physical product itself.
How to contact us
Email support@furmind.co with:
- Your order number
- A photo of the item in its current condition
- A brief description of the issue
We respond within 24 hours on business days. Please contact us directly before initiating a dispute with your payment provider. We resolve most issues within one business day.
Refund processing
Approved refunds are processed within 5–7 business days to your original payment method. Your bank or payment provider may take additional time to reflect the refund on your statement, and that is on their end rather than ours.
Our promise
If your situation isn't covered by the policy above, email us anyway and we will work something out. That's not marketing copy, it's just how we do this.
support@furmind.coOr use the contact form if you prefer.
FURMIND For the full legal versions, see the Shipping Policy and Refund Policy linked in the footer.
