Got a question? We'll answer it.
Every email that lands at support@furmind.co gets answered, usually within 24 hours.
Tell us what's going on.
Sizing help, guide questions, order issues, odd edge cases. Whatever it is, we will get back to you with something useful.
Before you email, these come up a lot.
If your question matches one of these, you'll get the answer faster right here. If not, the form is right above.
Where's my order?
Orders usually arrive in 6 to 12 days, counted from the day you order. Every order ships free.
Once your order ships, you'll get an email with a tracking link. If your tracking has not updated for more than 10 business days, or if your package shows delivered but has not arrived, email us and we will sort it out.
I need to return something. What now?
Email us at support@furmind.co within 30 days of delivery if your item arrived damaged or defective. Include a photo and your order number. You choose a replacement or a refund, and we do not ask you to ship anything back.
For a bed that is fine but not right for your dog, email us within 30 days and we'll send you a discount code toward your next order. No need to send the bed back.
The bed is the wrong size. Can I exchange it?
Email us within 30 days with your order number and a photo of your dog on the bed, and we'll send you a discount code so you can get the size that fits. There is no need to send the bed back.
To avoid this in the first place, measure your dog lying stretched out, nose to the base of the tail, and add 6 to 8 in (15 to 20 cm). On a bed with a raised edge, hold that number against the sleeping panel rather than the outer box. If you're between sizes, go up.
Can you help me pick the right bed for my dog?
Yes. Tell us roughly how long your dog is lying stretched out, nose to the base of the tail, and how they sleep: curled into a ball, flat on their side, or with their chin propped on something. That is most of the answer.
For behavior or health worries, your vet is the right first call. Aggression, a bite history, or anything with a physical symptom belongs with someone who can see your dog, and we would rather say so than sell you a bed.
